Politica de rambursare

Refund Policy

Last Updated: 24/12/2025

At Impact Protocol, we stand behind the quality of our products. However, due to the nature of dietary supplements, we must enforce strict safety and hygiene protocols regarding returns.

1. 14-DAY RETURN WINDOW

In accordance with consumer protection laws, you have 14 days from the date you receive your order to request a return. After 14 days, we unfortunately cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To ensure the safety of our customers and the integrity of our products, we can only accept returns if:

  • The Seal is Intact: The product must be unopened, unused, and the safety seal (the plastic wrap or inner seal) must be completely intact.

  • Original Packaging: The product must be in its original packaging.

  • Proof of Purchase: You must provide your order number and the email address used for the purchase.

Note: For health and hygiene reasons, any supplement bottle that has been opened or has a broken seal is non-returnable and non-refundable.

3. NON-RETURNABLE ITEMS

  • Any product with a broken or tampered safety seal.

  • Gift cards.

  • Items purchased during "Final Sale" or clearance events.

4. RETURN PROCESS

To initiate a return, please contact our support team at store@impact-protocol.com.

  • Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

  • Trackable Shipping: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or if the safety seal is broken upon delivery, please contact us immediately with photographic evidence. In these cases, we will ship a replacement or issue a full refund at no extra cost to you.

6. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition for reasons not due to our error).

7. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@impact-protocol.com.